Returns & Exchanges

At Karla's Neopoints Shop, we want you to be completely satisfied with your high-fashion pieces. If your order isn't a perfect fit, we offer a hassle-free 30-day return window for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original designer box and attach the prepaid shipping label provided via email to the outside of the parcel.

• 3.
  Ship It Back

  Drop off your package at any authorized courier location; ensure you keep your tracking receipt for peace of mind during transit.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.